Join Smith Business Insight and Queen’s Executive Education to learn how to enhance your ability to authentically connect with others and successfully navigate complex professional environments. 
Emotional Intelligence (EI) involves understanding and managing your own emotions, while also recognizing and influencing the emotions of others. At a time when uncertainty rules and interpersonal dynamics have an outsized impact on day-to-day work life, emotional intelligence is the wise and steady approach to effective leadership.
Led by resiliency and leadership expert Lobna Chérif, you will acquire practical strategies and discover a proven framework to understand and improve your emotional intelligence. Grounded in evidence and designed for immediate application, this webinar will equip you to inspire your teams, make sound decisions and create lasting impact.
Participants will explore:
Key concepts of a four-point model of EI and its value in leadership
How to identify and recognize effective leadership behaviour
Actionable strategies to develop EI with real-world leadership examples
How to determine and reflect on your personal EI profile to guide future growth
How to integrate EI into your leadership practice now
As the business world continues to evolve in unpredictable ways, emotional intelligence will remain a critical skill. This session will be of special interest to leaders and managers looking to enhance their emotional intelligence, and anyone who wants to capture its benefits in people-driven organizations.
Session Participants
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Associate Professor & Chair in Resilience, Royal Military College of Canada
Lobna Chérif is the Chair in Resilience at the Royal Military College of Canada (RMC) and an associate professor in the Department of Military Psychology and Leadership. As the founding Director of the RMC Resilience Plus Program, she leads transformative initiatives to enhance resilience, leadership and well-being within the Canadian Armed Forces (CAF) and beyond. Lobna earned her PhD in Psychology from Laval University and holds advanced certifications in positive psychology, resilience training, coaching and mindfulness-based strengths practices. Her research explores how psychological frameworks can be applied to strengthen leadership, optimize performance and improve well-being in high-stress environments. Her work has shaped leadership development and resilience training not only within the CAF, but also in various military institutions internationally. Her contributions have earned widespread recognition and numerous prestigious awards.
Kim Fulton
Coaching and Leadership Practice Lead, Third Factor
Kim Fulton is a leadership expert, facilitator, and strategic advisor to organizations ranging from global Fortune 500 companies to non-profits. Prior to joining Third Factor, Kim was a Principal at management consulting firm Kearney, where she led the firm’s thought leadership and client offerings on employee experience topics. Kim is a passionate advocate of diversity, equity, and inclusion (DEI) initiatives and was the leader of Kearney’s Women’s Network across North America and Latin America. She also completed a secondment with Catalyst, a global non-profit and leading voice on workplace gender equity.
