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    Migration Notice

    Last updated: Aug 18, 2026 11:39 am
    A new version of the »ÆÉ«ÊÓƵ Events Calendar will launch Wednesday, August 26. All events dated September 1, 2024 and later will be migrated. As part of this process, additions to the current calendar will be suspended at 3:00 p.m. on August 25.
    Today
    DayWeekMonth

    Advanced Customer Service

    When:
    Tuesday, October 4, 2016
    9:00 AM – 12:00 PM
    Where:
    Mackintosh-Corry Hall
    Room: B176 Seminar Room
    Find on Campus Map
    Description:

    Providing good customer service can be challenging and is an essential skill for everyone that works with the public. This workshop will provide you with strategies and approaches to enhance and refine your approach to customer service. Topics include: understanding communication essentials, the importance of knowing your own communication style, the role of perception, the power of re-framing, and defusing potentially volatile customer service situations.

    Contact:
    Shannon Hill
    shannon.hill@queensu.ca
    x 74175
    Cost:
    no fee
    Registration:
    For More Info:
    n/a
    Categories:
    Moderation:
    • If this event listing appears to have errors or inaccuracies, please notify the event's Contact (see above).