Academic Advising

Have a question about your academics? Use our resources and online tools or connect with an academic advisor.

Academic Advising

Where to Start

Advisors can help you work through general academic inquiries and concerns, help you set your goals and academic plans for your degree completion, and help you feel confident and comfortable with your academic choices throughout your studies at Queen’s.

If you’re going through difficulties that are affecting your academic success, come see us as soon as possible! Our advisors can explain options and connect you with resources to help you cope with extenuating circumstances.

There is a wealth of information on our website, and we encourage you to see if your questions can be answered through the resources provided here. You can search for key words using the magnifying-glass search function, or visit these pages for help:

Connect with an Academic Advisor

At this time of year, we offer some advising options that are specifically designed to address questions that students may have at this stage of their studies. See which options are right for you.

I just finished my first year in Arts and Science and have questions about Plan Selection.

We can help! First, review all the helpful information on the Plan Selection page to build your understanding of your options, and to walk you through how to enter your Plan request. 

If you still have questions, hosted by our Academic Advising Lead: 

  • Monday, May 11 - 1:00-2:00 pm EST
  • Wednesday, May 13 - 3:00-4:00 pm EST
  • Friday, May 15 - 12:00-1:00 pm EST

For one-on-one advising support, access Zoom drop-in advising specific to your Plan Selection questions on any weekday during the month of May, and all through the Plan Selection period! at the following times:

  • 9:30 - 11:00 am EST
  • 1:30 - 3:00 pm EST

Speaking with an advisor is the best way to get your questions answered, but if you absolutely can’t access any of those options, you can reach out to passhelp@queensu.ca for assistance via email. 

My GPA is low, and I’m concerned about my academic standing.

All students who have completed at least 18.0 units in the past academic year are assessed after Winter term grades are in to check in on how they’re progressing academically. Any students who are found not to be in good academic standing (cumulative GPA at 1.60 or higher) will receive a letter on May 25 notifying them about this. Check Academic Regulation 13 in the Arts and Science Academic Calendar for details on rulings like Academic Probation or Requirements to Withdraw.

If you receive a letter on May 25 and have questions about the implications and what your options are moving forward, we can help. for one-on-one Zoom advising from senior staff advisors every weekday from May 27-June 5 at the following times:

  • 11:00 am-12:00 noon EST
  • 3:00-4:00pm EST

When the queue sign-in prompts you to enter the reason for your visit, please enter “Academic Progression”.

I have other types of academic questions - how can I get general academic help from an Academic Advisor?

Drop-in advising is the fastest way to meet directly with an advisor for a conversation to address your questions. If your issue is more complex and takes longer to address, your advisor may book you a follow-up appointment, but most students will be able to get the support they need through their conversation with the advisor in a drop-in session.

What should I do before connecting with an advisor?

To make your advising meeting as helpful as possible, please plan to spend some time investigating, learning, and compiling your questions in advance of your conversation with an advisor.

You will likely find answers, resources, and options on the , and you can access a summary of your degree completion status on SOLUS through the Academic Progress tile.

How do I connect with an advisor? 

By clicking on the button to access academic advising, you will join the queue to meet with a staff Academic Advisor. All advisors are well-prepared to give you the information and next steps you need to understand your options and make wise academic decisions, and they’ll refer you to other support services in the Queen’s community as needed.

Advising queue hours (closed on statutory holidays and university closures):

  • Monday: 9:30-11:00 am, 1:30-3:00 pm
  • Tuesday: 9:30-11:00 am, 1:30-3:00 pm
  • Wednesday: 1:30-3:00 pm
  • Thursday: 9:30-11:00 am, 1:30-3:00 pm
  • Friday: 9:30-11:00 am, 1:30-3:00 pm

If the queue still has students as the closing time approaches, it will close earlier so that the students in the queue can be served during business hours.

Advisors meet with students one at a time on a first-come, first-served basis. When you’re in the electronic queue and your turn arrives, you'll be sent a text with a link to join the session on Zoom.

For assistance in logging onto Zoom using your Queen’s access, please follow this . If you are still having difficulties logging on after following the instructions shown there, please contact ITS at 613-533-6666 for further help.